Refund & Returns Policy

Overview

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase was delivered, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it. The item must also be returned in its original packaging, with all tags and accessories included where applicable.

Certain types of products are not eligible for return. These include perishable goods, intimate or sanitary products, hazardous materials, flammable liquids or gases, and other products that cannot be resold for health or safety reasons.

Additional Non-Returnable Items

• Gift cards

• Downloadable software products

• Certain health and personal care products

To complete your return, we require a receipt, order confirmation, or other valid proof of purchase.

Please do not send your purchase back to the manufacturer. Returns must be sent to the return address provided by us.

There are certain situations where only partial refunds may be granted, including:

• Books with obvious signs of use.

• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not caused by our error.

• Any item returned more than 30 days after delivery.

Refunds

Once we receive and inspect your returned item, we will send you an email confirming that we have received it. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, the amount will be processed and automatically credited to your original payment method. Please allow some time for your bank or payment provider to complete the transaction.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

1. Check your bank account or payment account again.

2. Contact your credit card company or payment provider, as it may take some time for the refund to be officially posted.

3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at contact@addlov.com.

Sale Items

Only regular-priced items are eligible for a refund unless otherwise stated.

Items purchased on sale, clearance, or through a special promotion are not eligible for a refund.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange an item for the same product, please contact us at contact@addlov.com before sending the item back. We will provide you with the appropriate return instructions and return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of the returned item, subject to our return requirements.

Once the returned item has been received and approved, the gift credit will be issued according to our applicable procedures.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser. The purchaser may therefore be notified of the return and refund.

Shipping Returns

To return your product, please mail it to:

1098 N Abbott Ave
Milpitas, CA 95035
United States

Please contact us at contact@addlov.com before shipping your return so that we can provide any necessary return instructions.

Unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect item, you are responsible for the cost of return shipping.

Original shipping charges are generally non-refundable. If a refund is issued and the return shipping cost is your responsibility, the applicable return shipping cost may be deducted from your refund.

Depending on your location, the time required for an exchanged or replacement product to reach you may vary.

For higher-value returns, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item until it has been delivered to our return address.

Need Help?

If you have any questions about our refund or returns policy, please contact us at:

Email: contact@addlov.com

We will be happy to assist you with any questions regarding returns, refunds, exchanges, or your order.